Resolved -
This incident has been resolved.
May 13, 15:38 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 13, 15:27 UTC
Update -
We are still working towards a complete resolution. Services which continue to be affected include:
* File uploads
* Automated inventory file ingestion
* Automated dealer file ingestion
* Product catalog file ingestion
* SFTP file sync
* Dropbox file sync
All other services are behaving normally. Thanks for your continued patience.
May 13, 13:57 UTC
Update -
We are still working on a fix for the underlying issue. However, no customer/shopper facing properties are affected. Remaining issues are only with background processing.
May 13, 06:46 UTC
Identified -
We have identified the cause of the issue and are working to restore services now. We'll update this incident report with more information shortly.
May 13, 06:24 UTC
Update -
We are continuing to investigate this issue.
May 13, 05:50 UTC
Investigating -
We are investigating a full site outage. We will report back with any status updates as they become available.
May 13, 05:50 UTC